FAQs & Support

Is any of the course free?

Yes — Chapter 1 is completely free to explore, including the reading content, podcast preview, and puzzle features tied to it. No payment or card details required to try it.

How do I unlock Full Access?

Tap "Purchase on Our Website" from any locked chapter in the app. This opens a secure purchase page on sacyra.com. Use the exact same email address there that you use to sign into the app — that's how we match your payment to your account.

I paid but the app still shows locked content. What do I do?

Open the paywall screen in the app and tap "Already purchased? Refresh access." This re-checks your account directly. If it's been a few minutes and still doesn't unlock, contact us using the details below — include the Order ID from your receipt email.

How many questions are on the Final Certification Exam?

100 questions, with a 120-minute time limit. You need 75% or higher to pass and receive your Certificate of Achievement.

Can I retake the exam if I don't pass?

Yes. Your first attempt is included with Full Access; additional retake attempts are available as a separate one-time purchase from within the app.

What happens if my connection drops during the exam?

Because the exam is graded question-by-question on our servers (to keep the answers secure), a dropped connection during an attempt will mark that attempt as incomplete. Make sure you have a stable connection before starting.

How do I delete my account?

See our account deletion page for instructions.

The app isn't loading content properly. What should I try?

Check your internet connection first, then try fully closing and reopening the app. If the issue continues, contact us with details about what you were doing when it happened, plus your device model if possible.